Promo period almost over and want to renew

Hello,

I was wondering if I can get my internet promotion renewed with a promotion that's identical or a better offer.

Also I saw the fixed price for 5 years ads. And if im eligible for any upgrades to a better modem etc.

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XfinitySara

Official Employee

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2K Messages

3 days ago

Hello, @Bosswinner! Thanks for reaching out regarding your interest in finding a new promotion, and possibly signing up for 5-year pricing. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!

We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!

And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.

I also want to share a notification I'm seeing, regarding planned maintenance that's scheduled for your area, starting around 1 AM tomorrow. You may experience an interruption to service(s) during that time, but don't worry! We provide some ways for you to keep track of updates as they become available - you may use the Xfinity App and/or visit our Status Center for further details.

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Bosswinner

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4 Messages

That’s actually everything I did before posting on here I tried searching online then the prices were the exact same price as it would be when the promotion ended so, I was hoping to get a customer appreciation promotion again like I did when I first became a customer before staying with you guys until I received gold rewards benefits

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3 days ago

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XfinitySara

Official Employee

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2K Messages

We can double-check your options, @Bosswinner :) Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.

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3 days ago

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Customer Service

Bosswinner

Promo period almost over and want to renew

XfinitySara

Bosswinner

XfinitySara

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