Frequent Visitor
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19 Messages
Promo expired
Hello this is my last resort. My promotion has expired on my account and now I am in every day prices. I am looking to get on another promotion to lower my bill. I currently have 1200mbps and paid $70 a month. My bill went up to $96.95 a month. I do also have a second IP address tied to my account that I do not want to lose. I see online that I could get 1000mbps for $70 a month, but I am unable to process the order because if I do I will lose my second IP address. I really need to get my bill lowered and keep the speeds around what I have now. Another internet provider in my area is offering 1000/1000 mbps internet for $50 a month with modem and taxes included. If nothing can be done for me to get a lower monthly payment then I will be forced to switch providers. I can not afford the $25plus increase in my internet bill each month.
XfinityMarcus
Official Employee
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1.5K Messages
6 months ago
KristopherK first and foremost I want to welcome you, and thank you for using the Community Forums page to reach out. You've mentioned that this is a last resort, but I want to change the narrative a bit. Going forward we aim to be your primary location for assistance with all of your Xfinity related questions and concerns. We are the perfect team to assist you with your promotion related concerns.
The Gigabit Extra speed tier package you currently have is an awesome option for customers who rely on a household of connectivity and I would be happy to check on what options we currently have available for you with that speed tier going forward. The last thing we want is to lose you as an Xfinity customer after all.
I also appreciate you taking the time to look into the plan builder on your end to see some of the options that you already have available to you as well. Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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