2 Messages
Promo ends- 2 year customer
My 2 year promo ends in June. I am currently paying $40 a month for internet and feel like service is perfect for my needs. I am a little shocked that after the promo ends, my same plan will increase by 250%. I would be open to a plan to stay with Xfinity for the sake of service, but a 250% increase because my promo ends I do not feel is justified.
EG
Expert
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110.6K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityWilliam
Official Employee
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1.3K Messages
1 year ago
Hello user_diwf9w. You have come to the right place to get into a new package and keep saving money. Let's take a closer look at available packages and see if we can get you into one.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJustinC
Official Employee
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1.3K Messages
1 year ago
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