shaera's profile
shaera
Conversation Starter
Conversationalist
1st Kudo

Frequent Visitor

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16 Messages

Tue, Feb 9, 2021 10:00 PM

Promo Ending Next Month Internet Only, need cheaper option

Hi

 

So, I have just Performance internet, promo expires March 8.  I cannot afford a penny more on a senior social security fixed income.  Technically, I believe I would be eligible for Essentials. But of course there's the 90 day no Comcast service issue which really stinks.

 

So, unless things have changed and I can move to Essentials, I will need the cheapest internet only plan possible - before my current promo ends so I don't get slammed with a bill I can't afford.  Assistance appreciated and needed asap.  Thank you! 

W

Responses

ComcastChe

Official Employee

 • 

6.1K Messages

2 m ago

Thanks for posting to the Xfinity Forum, @shaera! I understand your concerns and would be more than happy to review your account to see how I can help. Let's start by checking your eligibility for Internet Essentials, and if it's not available to you, we can discuss the promotions available in your area. Please send a private message by clicking on my name, "ComcastChe," and then click send a message. In the body of your message, please verify your first and last name, the account holder's name if different from you, and the numbers associated with your service address. Chat with you soon! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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shaera

Frequent Visitor

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16 Messages

2 m ago

Hello

 

I have sent you a message! thank you

Official Employee

 • 

160 Messages

2 m ago

Thank you for working with us, @shaera! It was great connecting with you! If you need any additional assistance feel free to reach back out. We are always happy to help!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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