Contributor
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99 Messages
Promo ended
My bill is now $30 more, stating that a promo is ending next week. The thing is, I was not on any promos, I was paying full price for my previous plan I had, and decided not to change last year, when ALL promos ended. Just another way to rip people off, making up non existent promos.
ccRuben
Retired Employee
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729 Messages
2 years ago
@hevy Thank you for taking the time to reach out. I am happy to help check if we have any new offers that might suit your needs. Please send a direct message with your name and address, thank you!
To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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