Visitor
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1 Message
Promo Ended - Price Jump is Shocking
Hi,
I started service in August 2023 and have been paying $70/month for internet. This month (August 2025) my bill jumped to $139. I think my promo ended, but that price jump is a big shock. $139 is more like what I’d expect to pay for an internet + TV bundle, not just internet. Can someone review my account and let me know if there are any loyalty deals or a better plan available?
Thanks.
XfinityLinda
Official Employee
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2.1K Messages
2 days ago
Thank you for meeting us here in our community, @user_ynycjv. We're happy to assist with your billing. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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