Promo code MC50 offer

During the online purchase process of my new Xfinity internet service there was a pop up screen offer for a $50 card if I purchased that day. I did. But there was no place to enter the code. I was told over the phone that they would make a note concerning this on my account. I also spoke again today with Xfinity about it but nobody seems to have heard of MC50 although many users in this forum have had the same problem as I’m having.

please help

thanks

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XfinityMarcus

Official Employee

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2K Messages

24 days ago

user_7q95k0 thank you for using the Xfinity Community Forums page to reach out regarding your missing offer. Was the card you are referencing a virtual gift card promotion?

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user_7q95k0

Visitor

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2 Messages

Yes it was a virtual card. I was hoping to apply it to my bill.

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24 days ago

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XfinityMarcus

Official Employee

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2K Messages

I would like to dig a bit deeper into the status of this promotion for you user_7q95k0. Can you send over a direct message with your full name and complete service address to help me locate your account?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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user_tjf8g3

Visitor

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3 Messages

@XfinityMarcus I have the same problem regarding MC50 for an order for 1 gig service (5 years, $50) I placed yesterday. Phone support was confused and had no answers. I have a photo of the popup screen. Offered prepaid virtual $50 MasterCard. Yesterday I couldn't find where the code belonged but today I now see it's part of the check out process. Can you manually input it for me? I can provide my new account and order numbers.

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9 days ago

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XfinityBillie

Official Employee

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3.7K Messages

user_tjf8g3 I'm happy to see if it is an offer we have access to for you! Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

9 days ago

0

Customer Service

user_7q95k0

Promo code MC50 offer

XfinityMarcus

user_7q95k0

XfinityMarcus

user_tjf8g3

XfinityBillie

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