Visitor
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1 Message
Promised lower bill with Ipad
I contacted support to ask about excessive data charges. The answered my question but then proceeded to ask if I wanted to lower my bill.
I said sure. They said they could lower my bill and include an iPad with the new lower rate. I said I didn't need an iPad and didn't want a mobile number.
He assured me it would all be included in my new lower rate.
How or do I evensend back the iPad which I have not opened or activated.
How do I make sure my bill is actually lower?
They said my plan would be the same but it isn't as I am missing premium channels.
XfinitySeth
Official Employee
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477 Messages
23 days ago
Happy Monday user_qwkwsg 👋 I appreciate you letting us know about the experience you had when you reached out to our support teams recently, and can definitely help assist with the Xfinity Mobile device you're wanting to send back while ensuring everything else with your account is looking how it should 👍
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support” to get started. To do so, click on the chat icon located at the top right of this forums page.
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XfinityRichard
Official Employee
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2.3K Messages
21 days ago
It was a pleasure, @user_qwkwsg working with you in private and getting your Xfinity Mobile concerns addressed. We do appreciate you and your business!-Richard
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