Promised help from Comcast Ted's on 9-11 never materialized!

I would like to think that I am not expecting too much for Comcast customer service to live up to its promise.

After 3 more follow up emails, no one has delivered the promised help to renew my contract without a large price increase. It's now 10 days later. And Comcast is charging me today at the much higher rate!

Please rectify this severe over sight.

The promised help from the Comcast 9-11 email is below ...

ComcastTeds ‎09-11-2020
Re: Please help with renewing my internet only plan without a huge price increase.
I've asked someone on our team to review your account and reach out to you drectly to present some packaging and pricing options Thanks for your patience