Promised deal for moving

I am requesting escalation to Xfinity Executive Customer Relations/Executive Resolutions.

I have already spoken with five representatives, including Ivan who spoke with his supervisors and Andi who spoke with her supervisor and the Loyalty/Retention department did 

not resolve my issue at all. I’ve also spoken with Josheen in the app on 8/21/26 who promised me this deal and Sajhid yesterday who promised the same.

I have documented proof of an offer made to me for 1 Gig Internet plus phone service at $55/month for five years. I relied on that offer when making my decision to transfer my Internet service.

I am not asking to speak with another Loyalty or billing representative. I am requesting that this be escalated to a corporate-level representative with authority to review the offer, my documentation, the recorded/account history, and resolve the matter.

I can provide the documentation proving the offer. Please confirm that this request is being escalated to Executive Customer Relations/Executive Resolutions and provide me with the escalation/reference number.

Thank you.