Promised $100 gift card not issues

I have been trying to get a response from Xfinity for weeks regarding a $100 gift card i was supposed to receive with new service. I did not get it and now no one from customer service will respond. very typical of them. only care about signing new customers up, not servicing them after. I'm ready to go back to fidium. i didn't have those problems with them!!!!

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XfinityChristy

Official Employee

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2.6K Messages

4 hours ago

laiwally Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry to hear about the delay in receiving your gift card and the frustration this lack of communication has caused. I completely understand why you feel this way; customer service levels we provided after signing up is just as important as it is when you sign-up, and we clearly missed the mark here. I would appreciate the chance to look into your promotional status and see what is happening with that credit. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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laiwally

Promised $100 gift card not issues

XfinityChristy

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