Visitor
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3 Messages
Promise to Pay
You told eligible for a promise to pay. I scheduled it. It was approved. You still turn off my service. I don’t understand why you turn off my service. Secondary, I can never speak a representative.
Visitor
•
3 Messages
You told eligible for a promise to pay. I scheduled it. It was approved. You still turn off my service. I don’t understand why you turn off my service. Secondary, I can never speak a representative.
EG
Expert
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118.5K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristina
Official Employee
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923 Messages
4 years ago
Hi, @user_3827e2. I am sorry to hear you took the necessary steps for a payment arrangement and your service is still off. We can definitely look into this and see what needs to be done. Please send us a direct message and include your name and address in full.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3v7CHKP
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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