Visitor
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1 Message
Promise made by customer service not being honored
Hello,
I’m reaching out urgently because I was told by an Xfinity representative that my past due balance would be waived due to the poor customer service and treatment I experienced. I relied on that promise, but I’m now being told it will not be honored and that my service may be suspended tomorrow.
This situation is unacceptable and misleading. I am requesting that Xfinity immediately review and honor the waiver that was promised, and place a temporary hold on any service suspension while this is resolved.
Please escalate this to a supervisor or customer retention manager as soon as possible. I have details from the original interaction, and I’m happy to provide them if needed.
I expect this issue to be corrected today so that my services are not interrupted.
XfinityDena
Official Employee
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3.8K Messages
7 hours ago
Thank you for reaching out. I am sorry for how your experience has made you feel. I would be happy to take a look at the account and share options with you.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
@user_gkqojn
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