Prolonged service outage with no customer support

I am writing to formally document a prolonged service outage affecting my account.
My Xfinity internet service has been unavailable since approximately 3:30 p.m. today. Throughout the afternoon and evening, the estimated restoration time has been repeatedly delayed, and I have been unable to obtain meaningful information regarding the cause of the outage or a reliable restoration estimate.
This outage has had a significant impact. As a university professor and owner of a design practice, I rely on a stable internet connection to conduct meetings, communicate with clients, and complete professional work. In addition, I operate an Airbnb at my property, and the loss of internet service has negatively affected my guests’ experience.
When I called customer support, I was routed to an automated system that informed me an agent could not assist me and then disconnected the call. As a customer experiencing an extended outage, I found it unacceptable that there was no opportunity to speak with a representative or obtain additional information.
I am requesting that this complaint be documented, that the outage be reviewed by the appropriate network team, and that I receive a detailed explanation of the cause once service has been restored. I also request that my account be credited for the service interruption in accordance with Xfinity’s policies.
Please confirm that this complaint has been recorded and provide a case or reference number for my records.