Professional Misconduct and Rate Discrepancy

​Dear Team,

​I am writing to formally lodge a complaint regarding the unacceptable service I received today and to request a resolution regarding my monthly billing.

​I have been a loyal customer. Today, I contacted support to request that my 1 Gig service be adjusted to your current advertised rate of $50/month, as I am currently paying $65/month.

​During this process:

​The initial agent was dismissive and rude.

​Upon being escalated, the Supervisor intentionally hung up the call while I was calmly explaining my request.

​Being penalized financially for my loyalty is frustrating enough, but being treated with such unprofessionalism by leadership is unacceptable.

​To retain my business, I am requesting the following:

​My monthly rate be adjusted to the $50 promotional price for the next 12 months.

​A service credit be applied to my account for the significant time and frustration caused by your staff’s misconduct today.

​I would prefer to resolve this amicably rather than canceling my service and moving to a competitor. I look forward to a prompt response and a confirmation of these adjustments.

Thanks you