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user_lttkzj
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8 Messages

09/30/2026 3:20 PM

Product/Service Discounts

I've been an Xfinity customer for 20+ years and want to know how I can get product and service discounts added back to my monthly bill? These discounts were a big help in managing my monthly expenses.  I don't want to make any changes to my current plan, but would really appreciate having the discounts reapplied to my account to help reduce my monthly expenses. Please let me know the best way to get these discounts reapplied to my account. 

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1 hour ago

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XfinityChristy

Official Employee

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3.2K Messages

1 hour ago

 

user_lttkzj Thank you for being a loyal Xfinity customer for more than 20 years. I understand how important it is to keep your monthly costs manageable, and I'd be happy to review the account to see what discounts, promotions, or savings options may be available. Please send me a Direct Message with your full name and service address, and I'll take a closer look at your account and explore any available options with you. I look forward to assisting you!

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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