Skip to main content
user_lttkzj
1st Topic

Visitor

 • 

8 Messages

09/29/2026 3:02 PM

Product & Service Discount

How can I get product and service discounts added back to my monthly bill? I've been an Xfinity customer for 20+ years and these discounts were a big help in managing my monthly expenses.  I don't want to make any changes to my current plan, but would really appreciate having the discounts reapplied to my account to help reduce my monthly expenses. Please let me know the best way to get these discounts reapplied to my account. 

Question

 • 

Updated 

5 days ago

13

1

0

Oldest First
Selected Oldest First
XfinityChristy

Official Employee

 • 

3.2K Messages

5 days ago

 

user_lttkzj Hello and thank you for reaching out via our Xfinity Community Forums and being a loyal customer for over 20 years. I understand how frustrating it can be when a discount expires and your monthly costs increase. While I'm unable to reapply expired promotions, I'd be happy to review your account for any current offers or savings opportunities that may be available. Please send us a direct message with your name and service address, and I'll be glad to take a closer look for you.
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

0

0

forum icon

New to the Community?

Start Here