Visitor
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2 Messages
Processed incorrect bill
Spoke with agent to pay mobile bill. She posted the payment to Internet bill. Frustrating!!!
Do they ever pay attention and listen!? I believe she wanted to collect on the Internet bill because it was the larger of the two….. my, my!!
XfinityAbby
Official Employee
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1K Messages
2 hours ago
Hello @user_y11q5j thank you for reaching out on our community forum! I can imagine this is frustrating and I would like to review the account. Were you able to make a payment to the mobile bill?
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