Process of getting xFi pods

I would not recommend anyone signs up for xFi complete coverage with the intent of getting xFi pods - the process is so bad I genuinely think xfinity has made it as bad as possible to keep people from taking advantage of what is being offered. I wish I had just bought my own mesh network hardware setup.

I ordered an internet package with xFi complete because it's obvious to anyone who has grown up on the internet that my long/skinny apartment is too big for a single modem/router. I was then surprised when I received JUST the modem/router in the mail. I was also surprised that it turns out there is a 14 day assessment period to verify that xFi pods are needed - that was not a detail easily seen before signing up for this internet package!

I have since spent more than 10 hours on the phone with support, on live chat with an agent, in person at the xfinity store, with a tech support employee in my apartment explaining that it is incredibly obvious that the internet doesn't work in 1/2 of my apartment. For the most part - each support person has said something difference. On chat - they said they are opening a ticket...and then nothing happened. On the phone they said they are escalating the process...and nothing happened. The tech in my apartment said he was putting in an order for pods...and nothing happened. Finally, the 14 day assessment period passes...AND NOTHING HAPPENED!

I had to call back - AGAIN - to ask what the deal was and I was told that the assessment was inconclusive. Clearly no one was ever going to reach out to me to discuss it when - again, anyone with any sort of internet connected device could have completed this assessment in 30 seconds and the tech did just that, while standing in my apartment!!

Since I ordered my internet, I have wasted an incredible amount of time and money hot-spotting data from my phone so that I can use my office - a room in my apartment that anyone could IMMEDIATELY determine requires an xFi pod for stable internet with the router/modem at the other end of the apartment. All the while, people on every single support channel available tell me they cannot help me.

Absolutely horrible process with a customer support team that has not been empowered to do anything at all except offer apologies that don't help anything at all. CHANGE THIS PROCESS.