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Process for serviceability request?
We're moving to a new address and Xfinity is not available at the new location. However, most of the surrounding areas (within less than a mile) have Xfinity.
What is the process to inquire about serviceability at our new address? I found other forum questions asking the same question but the answer refers to sending a "direct message" but I don't see that button anywhere.
XfinityShawn
Official Employee
•
1.5K Messages
1 year ago
@leybaert If your new address is not in the Xfinity area (even tho surrounding areas have service), it more than likely means that you're just out of our range. This does happen unfortunately, but my team can check for you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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