Contributor
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672 Messages
Procedure to making changes to your account
I keep reading these nightmare stories of customers losing channels from reps not disclosing these changes or making mistakes.
I need to be making changes in the near future. It use to be that an email was sent spelling out exactly what your were getting and you had a certain
amount of time to agree to the change on the email-not verbally agreeing to the rep that is helping you. Has this changed?
XfinityKrista
Official Employee
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1.5K Messages
1 year ago
Hello @tbill1, thank you for taking the time to reach out on social media. I understand your concern with the channels, and I'd like to help in any way I can.
If you'd like you can click on this https://www.xfinity.com/learn/channel-lineup link, add your address and click on the button that says you're moving there. It will show you all the channel options, instead of just your own.
If you're ready to make changes, I'm happy to help.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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tbill1
Contributor
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672 Messages
1 year ago
HI,
If you really want to help, you could answer the question I asked :)
Again, whoever I deal with, will I get a confirming email and will it only become official
if I agree to the email-not the rep?
(edited)
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