Visitor
•
1 Message
Procedure to file a complaint against an employee
Please provide the proper procedure to file a formal complaint against an employee and if video evidence can be submitted. Thank you.
Visitor
•
1 Message
Please provide the proper procedure to file a formal complaint against an employee and if video evidence can be submitted. Thank you.
XfinityJeffB
Official Employee
•
528 Messages
7 hours ago
Hello user_uhu59v, thank you for taking the time to post here and reach out for assistance. For us to help you, we will need some account information that we want to keep private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0