1 Message
Problems
I am tired of waiting on a phone call for many minutes, multiple times, tired of talking to a robot, tired of chatting for an hour with someone who cannot help. I have been a customer for many years and am frustrated with your service. I have 7 boxes and adapters.
TV Adapter One: Does not work at all. - I spent an hour with your technician. He made contact with the box but could not change the "No Signal" So no service for many months , yet I pay for it.
TV Adapter Two: Works periodically. I get some channel some nights and some I do not get. Code 225. yet I pay for it.
Telephone: I have a telephone service that does not work - no dial tone. Yet I pay for it.
Your technician suggested I get a service man out for a fee. I pay almost $4,000 a year for service i don't get and you want me to pay more.
Please respond by email at [Edited: "Personal Information"]
My account number is [Edited: "Personal Information"]
XfinityEricB
Official Employee
•
2.1K Messages
1 year ago
Hello @user_wab7ep, and thank you for reaching out about your equipment and home phone service concerns. This is certainly not the experience we want for our customers, and I would be reaching out too. I would be happy to assist you with all concerns today!
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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