Visitor
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1 Message
Problems with Xfinity app
I have been having connectivity issues with my WiFi. I have been trying to get on the to see what’s going on only to discover I had to reset my password. I did a lookup of my ID because it was saying I couldn’t use my Comcast email. I saw I had a bunch of different IDs and an email that I didn’t make. So I reset my password and now it shows I can’t look at my bill or account and shows SERVICE INACTIVE. Can’t find an email address or a telephone number or a chat to resolve this.
EG
Expert
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111.7K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.4K Messages
2 years ago
Hello @Cmalekovich78, and thanks for reaching out with your login concern, and connection issue. We would be happy to look into what is going on to get you the help you need.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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