Problems with Reward Redemptions

This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf.

I am very disappointed and upset over the issues on the rewards. I claim them and don't get it.

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EG

Expert

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120.1K Messages

19 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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3.6K Messages

19 days ago

@user_b2206f

Thanks for reaching out. I’m sorry for any inconvenience you’re experiencing with your membership rewards redemption.

Could you please share a few more details about which rewards you redeemed and what issue you’re running into when trying to redeem them?

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user_b2206f

Visitor

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6 Messages

Everytime I redeem the rewards, I claim it . Then it disappears. It makes no sense. I am a Diamond member.

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16 days ago

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XfinityQuemekia

Official Employee

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1.3K Messages

To make sure I'm understanding correctly, once redeemed, you no longer see it listed in your redeemed history @user_b2206f?

Xfinity membership FAQs

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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user_b2206f

Visitor

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6 Messages

Yes, this everytime I claim a reward. Each week, there is a new one. I claim it, and then it doesn't appear as claimed .This has been going on since the change of how the membership benefits changed.

Its very frustrating, upsetting. I haven't got any answers on my rewards from last week.

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16 days ago

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XfinityQuemekia

Official Employee

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1.3K Messages

@user_b2206f If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it.

You can see how to send a direct message here, Direct Message Within The Forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

16 days ago

0

U

user_b2206f

Visitor

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6 Messages

48 minutes ago

My situation hasn't been resolved, my issues are still ongoing.

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Customer Service

user_b2206f

Problems with Reward Redemptions

EG

XfinityOrlandoM

user_b2206f

XfinityQuemekia

user_b2206f

XfinityQuemekia

user_b2206f

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