Visitor
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1 Message
Problems with online verificiation for mobile order.
How can I get my mobile order verified if the verification software is not working as intended. I tried to verify with my drivers license that was damaged, but it didn't work and locked me out. I visited the store in Shererville and place another order, but it failed the first attempt and did not let me try again. I need to get this resolved as this is my third attempt at this and I am getting frustrated. I have had no problems with the in store representatives at Shererville and the Manager + Maliyah were absolutely amazing!
XfinityThomasC
Official Employee
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3.6K Messages
3 hours ago
Hello @Fire412 I understand the frustration of having your new mobile device delayed because of the verification process. Were you given the opportunity to verify by phone as well?
To verify your Xfinity Mobile order, you can do so via phone or by text/email. If contacted, verify over the phone or follow the link in the text/email to upload a photo of your ID. You need to submit images of the front and back of a valid ID (like a driver's license or passport) within 72 hours of placing the order. Ensure the ID matches the account holder's name. If not received in time, your order will be canceled. For questions, contact the Order Verification team at 1-844-963-0011.
For more details see: https://www.xfinity.com/support/articles/documentation-order-verification-process
For Xfinity Mobile customer authentication in Xfinity Stores and order verification, we accept the following forms of photo ID:
Valid state-issued ID (U.S. only)
Driver's license (U.S., Mexican or Canadian)
Passport book (U.S., Mexican or Canadian)
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