U

Visitor

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1 Message

Fri, Jul 23, 2021 4:58 PM

Problems with move to new home

I have recently moved to a new home and requested a transfer of service they deleted all my online sign in data and say now my services are disconnected at the new address I’ve been a customer for going on two years with no problems until now I received my new modem but cannot activate in the app as it says I need to upgrade my service the chat has been no help and talking to xfinity on the phone has been no help I need this resolved somehow 

Responses

Official Employee

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454 Messages

2 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry for the headache this has been. We truly appreciate your business and this isn't the experience we want for you. I would love to look into this further and assist you with getting your services working again. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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