Problems with adding an extra service for Wi-Fi at a different address

I chatted in on the app to add a service
I explained that I already have existing service not to do anything with it. I was adding a service at a different address

The New service was added

When the Wi-Fi name And password were put in. It did not work with my own net year router which I told them that I own the router

Get on another assistant chat and they say that they had to add the Netgear router

Gave them all the info model number SSID, the Mac address, etc.

For some reason at the end of all this, they said there was an end of life notification

At the same time, my service at the other address is now canceled

I was working with an actual human being getting the new service with the router that I owned set up. They had a signal

The text said that I should be able to do the SSI and password

It did not work with phone phones

However, it would work with laptop, computer, computers

They could not turn on my Wi-Fi at the address that the assistant shut down

They were not asked to shut down the original service yet they did

I have had so many problems and on the phone for hours dealing with this

The only reprieve for all this was that they were giving me a new router for the service that I had added

That now does nothing for my Internet service. They shut down at my original extra address

So now I have a place with no Internet all of my cameras are inactive because I cannot invoke the Internet until I get back there to scan a QR code. They cannot just turn it back on

I told the tech that I was talking with on the phone for about an hour that she did a great job helping me out, but I was very upset about the rest of how this goes

And the worst thing is is they are so worried about trying to upsell you while they’re trying to help you that it takes the focus off of what they’re trying to

I had to tell the assistant on chat I do not want faster Internet. I do not want to get a free phone. I do not want anything, but you to help me add a service

And “add” was the keyword

They need to better train these people or they need to send you to somebody that is actually qualified, which I ended up getting in the very end of all this after hours

Ultra frustrating