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user_515yqp
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Wednesday, January 1st, 2025 1:19 AM

Problems contacting customer support

I have less than kind words for the garbage pile that you guys call an Ai running your online support chat. It's impossible to get anywhere on the phone as it asks you to go to the website, the website tells you talk to the online agent, and the online agent has like 3 damn options to choose from and none of them are what I need and when I try to get around it to talk to a person it just says to try the app. This is beyond frustrating and honestly I get better customer service at food trucks. I need to talk to a real person about my account, how in the 9 layers of hell am I supposed to do that 

Question

 • 

Updated 

4 months ago

40

1

XfinityRichard

Official Employee

 • 

1.8K Messages

4 months ago

Hi there. @user_515yqp ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to get in contact with our customer service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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