Problem

@user_4tnego Thank you for providing those details. I can understand your concern about your mobile services. To help further, I need to access and verify your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Here are the detailed steps to direct message us:

I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines.

We spent 3 hours in the Xfinity store and they not was able to port my number from Verizon this time, even though Verizon made their part and make my number portable, - Xfinity asked some time and patience to fix the bugs. 

After 5 days patiently waiting they gave me a new number (even though I didn’t want to, because I had my old number more than 12 years and it would be important for me to keep it for so many reasons) because they not were able to fix the bugs.

The package with the home  security devices was sent to my old address what I was not able to get. I needed to call Xfinity to fix it again.

I chose mobile package what In principle, it allows me to make overseas calls, which is essential for me from a business perspective, but unfortunately is not available to me. I went to the Xfinity store, called the customer service at least 5 times and they not was able to fix my line. I still can’t make long distance calls.

After almost three weeks (since Xfinity is my provider) I have no acceptable service.

I am about to write reviews in every possible forum to find the way to make my voice heard, maybe someone finally would take their job seriously and try to make me feel satisfied. But now I am really not!!! Krisztian Jaszkanics

service address

2 Countryside ln, Salem