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Saturday, September 14th, 2024 4:19 PM

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Problem

My cable in the bedroom went out so I took the box in explained the problem and was given a new one on 9/5 I believe. That box would not connect. I spent a considerable amount of time on the phone with someone attempting to assist me without getting the box connected. Saturday 9/7 a technician spent 4.5 hours hear with no success. He told me there was an outage affecting adding a new cable box. He swapped out different boxes including wireless ones. In attempting to connect it never went to 100%. He said keep trying which was done throughout the week with no success. Today with live chat agent Tanu eventually after going over everything multiple times he said this

[Edit: PII]

Question

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Updated 

9 months ago

 • Edited

19

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XfinityEva

Official Employee

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1.7K Messages

9 months ago

Good morning, thank you for reaching out about your interaction. Your post has been edited to remover personal identifiable information. We ask that you please send us a direct message with your full name and service address. 

 

You are more than welcome to reshare the chat with the information as well. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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