U

Saturday, March 30th, 2024 8:37 PM

Closed

Problem

Marie [Edited: "Personal Information"] my cell [Edited: "Personal Information"]; I have an issue I called on Thursday they said they were going to fix my Disney Plus and my Discovery Plus and I would be able to watch it because I haven't been able to watch it in over a week. I still cannot watch it I want my account credited and I want my Disney Plus and Discovery Plus fixed and I expect somebody to call me with the above number which is my cell You have my address my name myself I expect a phone call or I'm going to the better Business bureau I am sick and tired of being told how much of a valued customer I am and then I am treated like I am nothing and I'm getting sick of

Official Employee

 • 

2K Messages

1 year ago

 

user_3b4da1 Thank you for reaching out to us over our Xfinity Community Forums! I'm sorry to hear you are having a concern with the Disney+, and Discovery+ platforms. We are a corporate team that communicates over social media, and Community Forums. If you can please provide more information on the concerns you are having with Disney+, and Discovery+ so we, and our Community can better assist you. Are you getting any error messages, and what devices are you using? 
 
If you prefer not to continue via our Community Forums platform, we do recommend you call 1-800-Xfinity (934-6489).

 

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