Problem with cable box

At first the remote said move closer. Than the box keeps shutting off. We get the welcome screen, connecting then it just shuts off. I tried all trouble shooting. The AI won't allow me to talk to anyone or put in what the problem is directly. I got a text message to schedule for a technician to come. I pressed option 1 for today Sunday, but no technician has arrived and we are going on a week paying for an extra TV service we can't even use. This has become a typical customer service issue. I am very tired of paying almost $400 a month for no support.

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XfinityBenjaminM

Official Employee

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2.7K Messages

7 hours ago

user_endbfe Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the box is giving you so much trouble. We'll also be happy to look into the tech visit you may have set. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_endbfe

Problem with cable box

XfinityBenjaminM

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