Problem with cable box installation

Hi there, user_71uvgz! We are happy to further help with the TV box and apologize that has been acting up. Since the signals are not coming through from the Xfinity Assistant, please unplug the power cable for the TV box for 30 seconds and then plug it back in. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message