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user_v3abyp
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2 Messages

09/18/2026 7:29 PM

Problem will billing

In error i signed up for a yearly paramount plus subscription.must say i did not realize i did it because i already have a free subscription with Xfinity 

i went into local office and they said to contact Paramount which i did. Paramount said there is nothing to do with this and to contact Xfinity. I showed the paramount text to manager at local store in Germantown Tn and while she was very nice after 20-30 minutes she said i could cancel but the subscription would stay in place until it expires next year.

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8 hours ago

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XfinityMarshante

Official Employee

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1.4K Messages

8 hours ago

Hello @user_v3abyp, thank you for taking the time to leave a post. Sorry to hear about the confusion surrounding the annual Paramount+ subscription. I can certainly understand how frustrating it must be to discover an unintended yearly subscription, especially when you already receive Paramount+ through your Xfinity service. We’d be happy to review the billing and subscription details with you to determine what assistance may be available. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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