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user_7o24fi
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1 Message

Sunday, October 20th, 2024 9:37 PM

Problem setting up router

I exchanged the router and when I replug the new router in it wouldn't connect to the internet

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26 days ago

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XfinityBrianH

Official Employee

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924 Messages

26 days ago

 

user_7o24fi Thanks so much for reaching out to us here today to let us know you are having trouble setting up your new Xfinity Gateway modem, I can help! You can find instructions for activating your new modem here https://www.xfinity.com/support/articles/activate-xfi-gateway-app. Please let me know if you have any trouble with the process.

 

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