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joshua3528
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Visitor

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7 Messages

09/08/2026 1:47 AM

Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work, he shut down his system, leaving me without service. I requested from Xfinity, that I get my own separate account, since I am low income, disabled and receiving SNAP.  I was denied. Since then, the gentleman that owned the house has moved out, and I am here alone. I was and am forced to pay full price for Xfinity service, when I am being told I am most certainly qualified for Internet essentials. It seems to me you are running some kind of a scam! 

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9 hours ago

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XfinitySeth

Official Employee

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1.5K Messages

23 hours ago

Hello joshua3528! I appreciate you coming to our community to share your situation, and we definitely want to help 👍 We know how stranded being without internet can leave you, so the last thing we want is to hold you back from starting the service you need. In the case of Internet Essentials, have you already attempted to double-check your eligibility directly at xfinity.com/learn/internet-service/internet-essentials?

 

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joshua3528

Visitor

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7 Messages

21 hours ago

So nobody should be wondering why the frustration, have you ever talked to anyone about Comcast/ Total distain.

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XfinityKassie

Official Employee

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2.7K Messages

 

joshua3528 I hear where you are coming, and it's not our goal to make it difficult to reach us. I've included the Internet Essentials Departments hours of operation. If you would like us to look into this for you, please send us a Direct Message with your name and service address. 
 
Phone support is available from 8:00 a.m.–9:00 p.m. Eastern Time (ET) seven days a week
 

Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

 

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15 hours ago

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EG

Expert

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120.7K Messages

9 hours ago

Concern moved here to the Customer Service help section.

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