Visitor
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2 Messages
Problem after installation
I had someone come to my house to replace my router and they drilled a new box near my fuse box that will not close because the worker left one of the cables sticking out of the front instead of making a hole in the box for it
XfinitySeth
Official Employee
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974 Messages
4 hours ago
Good evening user_kjwt7q 👋 We never want to have a line box that's out in the open with a broken door, much less with exposed lines, so I appreciate you stopping by the forum to let us know about it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to get on top of this for you 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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