Visitor
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2 Messages
Problem activating XB6 Gateway without using the App
I have connected the modem to the cable wall outlet, plugged in the phone line, powered it on and allowed it to boot up. I connected to my computer with ethernet cable and opened my browser, went to register.xfinity.com I got to the sign in page, entered my username and password. Got an error message saying: There was a problem, let's try that again. I tried 7 or 8 times, got the same message every time. I could not phone for support because our phone is through Xfinity. Don't have a cell phone. What else can I try?
EG
Expert
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122K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.9K Messages
1 hour ago
Good afternoon boheemee. I will be happy to assist you further. I do have a couple of questions to better understand the situation. What color light does the gateway currently have? Is this a new service address for you? If so, do you know when the property last had Xfinity service?
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