Visitor
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1 Message
Problem activating XB10
Upgrading to an XB10, but a returned Pro WiFi Extender is causing a backend database lock. Phone reps are unable to remove the extender from my account. Need a Tier 3 ticket to clear the Mac address conflict."
EG
Expert
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121.8K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.2K Messages
7 days ago
We can easily investigate this for you user_qgm1mp. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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