Good morning user_691227. How long has it been connected to power? Can you ensure the power adapter and cables are securely connected to the Battery Backup and the Pro Wi-Fi Extender. You would want to wait up to 24 hours after activation for a new or reconnected battery to reach a full charge.
EG
Expert
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121.6K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.2K Messages
13 hours ago
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