user_vb2ihw Thanks for creating a post on our Community Forums. What issues are you running into when trying to purchase the backup battery? It should be available to purchase on our website after the Xfinity Pro service has been activated. If that has already been done and you're still having trouble, our team can help place the order for you as well. Please let us know.
EG
Expert
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121.3K Messages
19 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
Official Employee
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2K Messages
17 hours ago
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