Pro WiFi extender battery backup

Hello, @user_tptj57 thank you for reach out over Xfinity Forums. I completely understand wanting to confirm the back-up battery order was submitted since you haven't received an email confirmation, from experience I've seen that once an order has been placed and equipment is being shipped you can typically see this when logged in to your account either online or through the Xfinity App. 

Do you happen to see a pending order when attempting these steps? 

• Open the Xfinity app on your mobile device or log into your account online at: https://www.xfinity.com/overview
• Sign in using your Xfinity ID and password (note that you must have a Primary or Manager Xfinity ID to access this).
• Navigate to the Billing tab or your account dashboard to view your active orders.
• Select your specific order to view its status and tracking details