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user_611c50
1st Topic

Visitor

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1 Message

Sunday, July 19th, 2026 3:50 PM

Pro extender battery backup

Hello,

im trying to purchase one and I’ve been directed here to send a direct message by:

Click the "Direct Messaging" icon.

but I don’t have a direct messaging icon..

can someone please help?

thanks you!

Question

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Updated 

16 hours ago

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XfinityBrianH

Official Employee

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2.4K Messages

16 hours ago

 

user_611c50  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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