Skip to main content

    Support

    Offers

U
user_119c09
1st Topic
1st Reply

5 Messages

Saturday, August 12th, 2023 11:33 AM

Closed

Privacy - Harassment Investigations

I sent an email to abuse@comcast.net in Jan, 2023. Could you confirm if [Edited: PII] is handling Harassment Investigations for Xfinity Internet customers?  

[Edited:PII] Case Manager, Elite Customer Experience Comcast

Thanks

Question

 • 

Updated 

2 years ago

 • Edited

233

3

0

EG

Expert

 • 

110.8K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityRaul

Official Employee

 • 

2K Messages

2 years ago

Hello, @user_119c09. Our Customer Security Assurance team will be able to provide you with an update on this investigation. You can contact them online by visiting this link https://internetsecurity.xfinity.com/help/report-abuse or over the phone by dialing this number 1-888-565-4329.

2

0

user_119c09

5 Messages

@XfinityRaul​ 

I am not sure they are current or former law enforcement, but someone with law enforcement background is working with Comcast internal or field staff doing illegal network surveillance on my home network. Not sure if they plugged something into Comcast network or they installed a splitter somewhere outside my house to do illegal network surveillance. Could Comcast please investigate?

2 years ago

0

XfinityAlyssaA

Official Employee

 • 

1.9K Messages

Good afternoon @user_119c09. To further assist with your security concerns, we recommend reaching back out to our Customer Security Assurance (CSA) team. This team is a dedicated group of security professionals and will be able to further assist with your investigation. They can be contacted directly at 1-888-565-4329. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_119c09

5 Messages

2 years ago

In normal circumstances, I would not notice a bit if the US Government is monitoring my network. They deliberately let us know they are doing illegal surveillance on us in order to harass us and make us feel fear. It is an invasion of privacy if the police/law enforcement are monitoring my home network without a court order or my consent. I pay every month and I am supposed to get secure private network from Comcast ISP, not a public network everyday. The whole illegal surveillance started ~ June 2022.

I am not sure they are current or former law enforcement, but someone with law enforcement background is working with Comcast internal or field staff doing illegal network surveillance on my home network. Not sure if they plugged something into Comcast network or they installed a splitter somewhere outside my house to do illegal network surveillance. Could Comcast please investigate?

1

0

XfinityAlyssaA

Official Employee

 • 

1.9K Messages

Good afternoon @user_119c09. To further assist with your security concerns, we recommend reaching back out to our Customer Security Assurance (CSA) team. This team is a dedicated group of security professionals and will be able to further assist with your investigation. They can be contacted directly at 1-888-565-4329. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here