Privacy Breach Issue - Escalated to FCC

Security Breach Timeline 2025 

October 10th 2025 8:57 am

Placed an order for an iPad 11 M3 sliver 128 GB  for two day shipping

October 14th 2025 12:25 Am voicemail left by Xfinity Customer

• • P****** W*******
• Account Number

• Phone Number

• Email Address

P*******N*****W*******@outlook.com

Voicemail stated that she had been receiving emails regarding an iPad i had ordered .

The information Patrica A Williams received about me

• Full name
• Home address including door number
• Phone number
• Email address

Made contact with P****** W******* advised her that I hadn’t done anything fraudulent that i would make contact with Xfinity security team in the morning to see what happened

• Ms.Wi*******sent me emails of the emails that came from Xfinity also showing me that the email came directly from Xfinity

October 15th 7 am Supervisor Carlos spoke

• Advised Carlos who is the supervisor of the security department aware of what occurred
• Tried to provide Carlos with documented proof
• Very rude and dismissive, he didn’t believe me disconnected the call
• Made several additional phone calls to customer support security  team no success

Ms.Williams did make contact with me that afternoon advising me how much her WiFi bill was and if i could pay it for her, I advised her that i wasn’t going to pay her WiFi bill that she needed to make contact with Xfinity

October 15 2025

• Filed a Better Business Bureau Complaint 24012345
• Was contacted by Comcast Security  Team explained the situation, was advised that everything was being looked at and will be taken care of will also be contacted by someone from Comcast Mobile Resolution Department
• He also advised me to block Ms.W********number
• Was contacted by Kristen C by phone but missed her call 800-963-0087 then followed by an email Xfinity_Mobile@comcast.com She is in the XM Executive Resolutions advised me she will be handling my complaint and advised me to contact her back as soon as possible
• Responded to her email advised her that i contacted her back and also I have open availability

October 17th 2025

• Received a phone call from Xfinity Security department spoke to a different supervisor, explained the situation once again was advised that someone from Xfinity Mobile Resolution team would be contacting me regarding compensation and explanation on what happened
• Received a phone call from Ms.williams advising me that she was still receiving emails regarding my IPAD containing all my personal information yet again. She also forward me all emails that were sent to her email account

I made multiple contacts to Xfinity Securtity Customer Service department regarding this issue and after spending hours on the phone being disconnected transferred to departments that i didn’t request and other false promised call backs i was able to get my information removed off Ms.Williams account my self 10/15/2025 - 10/24/2025

Communication dates with Kristen C via email

• October 15th, 2025 - October 21st 2025

Phone Communication with Kristen  C via phone

• October 21st 2025

Ms. Kristen was very dismissive, she wasn’t willing to take any of the documented proof that i had regarding myself being placed on Ms.Williams account. She was very rude and she also advised that she don’t assist with compensation , but yet she placed a $50 credit on my Xfinity Mobile account something that i didn’t approved of. She also threatened to close out the complaint which i had advised her not to. She then proceeds to tell me that the security department would be contacting me regarding compensation . Nobody ever followed up .

I have also made several attempts to even so far as reach out Xfinity ( Comcast’s ) corporate account regarding this concern and i was basically told that what happened didn’t happen and i should be happy with the $50 credit . When upon checking im owed way more for what i went through