Thank you for reaching out, user_1oyiyj. I understand you’re having trouble connecting two different printers to your Wi‑Fi, and I’m sorry for the frustration this has caused. Let’s go over some common reasons this can happen and a few steps that may help.
Many printers can only connect to a 2.4 GHz Wi‑Fi network, so if your router is broadcasting a combined or 5 GHz network, the printer may not be able to detect it. Older printers can also have trouble with newer security settings or special characters in the Wi‑Fi network name or password.
As possible fixes, I recommend:
Confirming your Wi‑Fi network supports 2.4 GHz and attempting to connect the printer to that band.
You can split the bands using the Xfinity App. (Go to: Wi-Fi > Wi-Fi details > Edit Wi-Fi settings > Split bands). Temporarily moving the printer closer to the router during setup. Restarting the printer, router, and the device used for setup. Double‑checking that the Wi‑Fi name and password are entered exactly as shown. Checking for any available firmware updates through the printer manufacturer.
To better narrow this down, are these two printers the only devices having trouble connecting to your Wi‑Fi, or are other devices experiencing similar issues?
XfinityDilary
Official Employee
•
3.3K Messages
1 hour ago
Thank you for reaching out, user_1oyiyj. I understand you’re having trouble connecting two different printers to your Wi‑Fi, and I’m sorry for the frustration this has caused. Let’s go over some common reasons this can happen and a few steps that may help.
Many printers can only connect to a 2.4 GHz Wi‑Fi network, so if your router is broadcasting a combined or 5 GHz network, the printer may not be able to detect it. Older printers can also have trouble with newer security settings or special characters in the Wi‑Fi network name or password.
As possible fixes, I recommend:
Confirming your Wi‑Fi network supports 2.4 GHz and attempting to connect the printer to that band.
You can split the bands using the Xfinity App. (Go to: Wi-Fi > Wi-Fi details > Edit Wi-Fi settings > Split bands).
Temporarily moving the printer closer to the router during setup.
Restarting the printer, router, and the device used for setup.
Double‑checking that the Wi‑Fi name and password are entered exactly as shown.
Checking for any available firmware updates through the printer manufacturer.
To better narrow this down, are these two printers the only devices having trouble connecting to your Wi‑Fi, or are other devices experiencing similar issues?
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