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BWD123
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Thursday, July 31st, 2025

Prime video app

The prime video app requires device registration every time we click on it. Have tried rebooting tv box, tv, router - still happening

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11 days ago

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EG

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112.9K Messages

29 days ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityKassie

Official Employee

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2K Messages

29 days ago

 

BWD123 Hello there! Thank you for reaching out to our Xfinity Community Forums Team regarding your Prime App. When your services aren't working properly, that can definitely be frustrating. I'd be happy to help you get this ironed out today. Can you please share what model of TV box you have? 

 

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BWD123

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The model number of my tv box is: AX014ANM

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11 days ago

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XfinityLinda

Official Employee

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2.1K Messages

@BWD123 Have you restarted your internet modem as well? If not, I would do that first, then restart your cable box once again after. Do you recall approximately how long you've had your cable box? 

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11 days ago

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