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BWD123
1st Topic

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1 Message

Thursday, July 31st, 2025

Prime video app

The prime video app requires device registration every time we click on it. Have tried rebooting tv box, tv, router - still happening

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Updated 

3 days ago

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EG

Expert

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112.3K Messages

3 days ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityKassie

Official Employee

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1.9K Messages

3 days ago

 

BWD123 Hello there! Thank you for reaching out to our Xfinity Community Forums Team regarding your Prime App. When your services aren't working properly, that can definitely be frustrating. I'd be happy to help you get this ironed out today. Can you please share what model of TV box you have? 

 

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