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user_vujkdm
1st Topic

2 Messages

Friday, September 6th, 2024 4:20 PM

Closed

Primary User

Hi, I am unable to see/manage my billing as I am not listed as the primary account holder. The account is for myself and I set it up.

Question

 • 

Updated 

4 months ago

28

1

0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

8 months ago

Hey there, user_vujkdm! Thank you so much for taking the time to reach out to us here on Xfinity Forums. We would recommend following the link here to manage the user on the account. Can you let us know if that resolves the access issue?

 

3

0

user_vujkdm

2 Messages

It does not work. I am the account holder but I’m only listed as a member. I need Xfinity to list me as the primary.

8 months ago

0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

Oh man, user_vujkdm! Can you please send us a DM to get started so we can dive into the account with you?

Please send us a direct message with your full name, business name, full address, and phone number.
 • Click "Sign In" if necessary
 • Click the "
Direct Message icon” 
(upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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8 months ago

0

wesbower

1 Message

lmao the first reply got me good

4 months ago

0

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