New Poster
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1 Message
primary user
I am the account holder, but I'm
listed as a secondary user. I need help to designate myself as the primary user.
listed as a secondary user. I need help to designate myself as the primary user.
New Poster
•
1 Message
XfinityJonathan
Official Employee
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839 Messages
5 years ago
Start by going to www.xfinity.com/id and looking up what your primary Xfinity ID is. Once you know it, you can do a password reset on it. You'll need to be on your home network if you don't have a mobile or email associated with the primary.
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